FRONT DESK GUEST SVC AGENT Job at Premier Resorts Management Inc, Orlando, FL

  • Premier Resorts Management Inc
  • Orlando, FL

Job Description

Front Desk Agent

Please come join us as a front desk agent at our award-winning Holiday Inn Express, Orlando East!

Basic function: To attain the highest level of service to all hotel guests.

Scope: Directly responsible for efficient check-in and check-out procedures as well as providing the highest level of professional and courteous service to guests. Must be knowledgeable in all hotel services and policies.

Duties and responsibilities:

  • Sell rooms so as to maximize the average daily rate and occupancy.
  • Check in and out guests in an efficient and friendly manner.
  • Maintain cash bank in order to receive payment and make change.
  • Answer phones within 3 rings.
  • Assist with reservations during each shift as needed.
  • Know all Front Desk policies and procedures, including 100% guest satisfaction.
  • Be knowledgeable of all hotel outlets and hours of operation.
  • Post on a timely basis all laundry, restaurant, and long distance, and other charges as needed.
  • Record and process all wake-up calls, and follow up with supervisor for any opportunities.
  • Ensure all messages and mail is received by the guests.
  • Perform bucket check daily.
  • Maintain a current cash list.
  • Monitor credit card high balances and obtain authorization for high balances.
  • Monitor cash paying guests and maintain credit balances.
  • Honor special room requests requiring pre-blocking.
  • Know Inn Time (computer program for front desk) procedures.
  • Be polite, courteous, and helpful to all guests.
  • Use response log to ensure all requests are being met.
  • Maintain all reports needed in event of the computer going down.
  • Know room status at all times.

Job Tags

Daily paid, Long distance, Shift work

Similar Jobs

Bubble Kids Dental

Registered Dental Assistant Job at Bubble Kids Dental

 ...Pediatric Dental Assistant Relatively new office with state of the art equipment. Privately owned with a family feel. Fun, fast paced environment. Title Registered Dental Assistant Job Description Bubble Kids Dental is looking for a full-time and a part-time... 

Installed Building Products

Insulation Installer Job at Installed Building Products

 ...As an insulation installer, you will focus on installing insulation (fiberglass or rock wool batts) for exterior walls and ceilings. Your day-to-day "office" won't always look the same! However, you can count on the process to provide some consistency. Key Responsibilities... 

Kellogg Community Credit Union

Universal Member Service Representative Job at Kellogg Community Credit Union

Description: Our Member Service Representatives are responsible for providing a variety of services including working the teller line...  ...originating loans, establishing deposit products, assisting the Virtual Solutions Center, and providing service for established... 

Veterans Affairs, Veterans Health Administration

Psychology Technician Job at Veterans Affairs, Veterans Health Administration

 ...experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at... 

UpFix

B2B SaaS Sales Manager (Bilingual - English/Spanish) Job at UpFix

 ...building strong, lasting relationships with key clients across North and Latin American markets. Your fluency in both English and Spanish will be critical to your success in this role. If you are passionate about technology, a natural leader, and thrive in a dynamic, results...