Job Description

Administrative Support PositionOpen Until Filled GENERAL DESCRIPTION: This position performs a wide range of administrative support duties to positively affect the smooth running of the office and to benefit both clients and coworkers. Come, join the DFS family and support Wyoming families to remain safe at home!Working for the State of Wyoming offers more than a paycheck. Our total compensation package includes:Comprehensive health, dental, and vision insurancePaid vacation, sick leave, FMLA, and holidaysRetirement - Pension and 457B plans that help you build a secure futureFlexible schedules and work-life balance optionsMeaningful work that makes a difference for Wyoming communitiesHuman Resources Contact: kristin.martinez@wyo.govESSENTIAL FUNCTIONS: The listed functions are illustrative only and are not intended to describe every function that may be performed at the job level.Processes and reviews routine paperwork and/or enters data into a department log or database.Maintains the department records system, including filing, scanning, retrieving, archiving documents, researching files, etc.Greets and directs a high volume of visitors, deliveries, and the general public.Makes calls and answers telephones and may route calls to appropriate staff.With appropriate information, responds to requests for information, makes referrals, and resolves customer complaints. This may involve research or agency-specialized knowledge.Performs fiscal functions such as payment and tracking of economic & social services providers.The specialized nature of the job may be required to train/guide others in an agency-specific process.KNOWLEDGE: Knowledge of word processing, spreadsheet, and email programs. Knowledge of reviewing and editing documents for accuracy and completeness. Knowledge of methods used to deal with the public tactfully. Knowledge of telephone etiquette and coordinating telephone and visitor traffic. Knowledge of the preparation of records, reports, and correspondence.MINIMUM QUALIFICATIONS: Education: High School Diploma Experience: 0-2 years of progressive work experience (typically in Business Office Communications) OR Education & Experience Substitution: 1-3 years of progressive work experience (typically in Business Office Communications) Certificates, Licenses, Registrations: NonePHYSICAL WORKING CONDITIONS: Typically, the employee may sit comfortably to perform the work; however, there may be some walking, standing, bending, carrying light items, driving an automobile, etc. Special physical demands are not required to perform the work.NOTES: FLSA: Non-Exempt All positions within the Department of Family Services will require a background information check, including the taking of fingerprints, which will be completed through the Wyoming Department of Criminal Investigation, the Department of Family Services, and the Federal Bureau of Investigation for every successful applicant.Benefits Working for the State of Wyoming means more than a job — it's a stable, rewarding career that lets you make a difference while enjoying a great quality of life. Employees enjoy:Comprehensive health coverage – medical, dental, and vision plans for you and your familyVoluntary Benefits – including life insurance for you and family members, ambulance, pet insurance, short/long-term disability, flex spending and health savings accountsMultiple retirement options – including the Wyoming Retirement System and a 457B account, helping you plan for long-term financial securityGenerous paid leave and flexible schedules – vacation, sick leave, paid FMLA and 9 paid holidays each yearPublic Service Loan Forgiveness eligibility – for those with qualifying student loansTraining and professional development – to support your career growth and advancementEmployee Assistance Program – Includes paid short-term counseling, legal, financial and work-life benefits and select employee discountsWellness Program – Earn paid time off and incentives by focusing on your personal healthKnow your full value. Your paycheck is only part of the picture. The State of Wyoming offers a Total Compensation Calculator that shows the full value of your salary plus benefits, so you can clearly see what your complete compensation package looks like.Explore your total compensation: FOR THE GREATEST STATE IN THE NATION - Wyoming offers a lifestyle you can't find anywhere else — wide-open spaces, clean air, friendly communities, year-round recreation, and no state income tax.

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